Platform outage on 13 May. If you assessed claims between 12-13 May, please read this.
Hi repliCATS participants, some routine system maintenance being undertaken on the repliCATS platform in the afternoon on 13 May (Australian time) resulted in our database being wiped from the live platform.
We have identified the problem, and restored the platform shortly after, but we have irretrievably lost all of the assessments you submitted on the platform on 12 May and the first part of 13 May (Australian time). Your private information and demographic information is stored separately and has not been compromised in any way, but we’ve lost all any assessments submitted for a 24-36 hour period.
We’re so sorry because we appreciate the work that goes into each assessment you make on the platform. We have never experienced a technical issue like this before and have no reason to expect a repeat occurrence.
You can re-do/re-submit assessments for the claims that you already assessed, if only if to re-enter the quantitative judgements for these lost claims.
If you have any questions or would like to discuss this further, please contact us: repliCATSemail@example.com and we will get back to you as soon as possible.